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Service & Support

Services

SAXOTECH delivers superior technical services and support, earning near-perfect client retention for more than 14 years in the news publishing industry. Essential to that retention track record has been on-time delivery, on-budget implementation and high-quality end-user training. SAXOTECH implements a complete Editorial and Online solution typically in five months. An implementation of SAXOTECH Online or SAXOTECH Editorial typically occurs in three to four months.

Support

When you purchase a solution from SAXOTECH’s comprehensive offering, you also establish a relationship with us. Whatever your specific support needs require, rest assured that we’re here to help you.

SAXOTECH operates 24 x 7 x 365 end-user support centers in both Tampa, Florida USA, and Aalborg, Denmark.

North America Support:
Phone : 1-877-SAXOTECH (729-6832) ext. 112
Login : http://support.us.saxotechonline.com

Europe Support:
Phone: +45 96 314 220
Login : http://support.saxotechonline.com

 

Advanced Services

Advanced Services - Full range of services and training
Being a complete solution provider means offering a broad spectrum of professional services catered to your organization's specific needs. From infrastructure consulting, advanced database tuning concepts and color management, to InDesign and InCopy training, SAXOTECH has the in-house expertise. Our partnerships with industry standard offerings give you a single provider for effectively advancing your publication's production process.

Implementation

Fastest deployment times in the industry
SAXOTECH's well organized implementation methodology streamlines the deployment process resulting in consistent, predictable scheduling and project completion. Seldom do we encounter any surprises or unexpected occurrences in our scheduling, meaning peace of mind for you.

Training

Training - Comprehensive end-user training
SAXOTECH takes a formal approach to end-user training. Hands-on education on the system is provided prior to the system's go-live date. Our approach improves end-user confidence to the system's tools and functions for quick production uptime. Available on-site, at our offices or via web based training, SAXOTECH provides a complete educational resource to ensure your organization's success.

 

 
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